Last updated: 1 May 2026 · Effective Date: 4 May 2026
These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Elative Solutions OÜ ("we," "our," or "us"). These Terms govern your access to and use of all platforms, services, applications, mobile apps, and products operated by Elative Solutions OÜ under the following brands and domains:
All of the above are collectively referred to as the "Platform" throughout this document. References to "Mobile Apps" refer specifically to the Altitude Pulse iOS app, the Altitude Pulse Android app, and any future native mobile applications operated by Elative Solutions OÜ.
By accessing, registering, subscribing to, downloading, or using the Platform, you acknowledge that you have read, understood, and agree to comply with these Terms. If you do not agree, you must immediately cease using the Platform.
You affirm that you are at least 13 years old (or 16 in jurisdictions where the higher age applies under GDPR) and that, if you are under 18, you have the consent of a parent or guardian to use the Platform. CoachSuite Pro, Altitude Club, and the Altitude Lift Lounge are intended for users aged 18 and over only. The Altitude Pulse mobile app is rated suitable for users aged 13 and over.
Elative Solutions OÜ reserves the right to update, modify, or amend these Terms at any time. We will make reasonable efforts to notify users of material changes via email or a notice on the Platform. Your continued use of the Platform after changes have been posted constitutes acceptance of the revised Terms.
All data collected on or through the Platform is subject to our Privacy Policy, which is incorporated into and governed by these Terms. To the extent there is a conflict, these Terms supersede the Privacy Policy.
Elative Solutions OÜ provides a variety of services through the Platform, including software-as-a-service (SaaS) solutions, CRM infrastructure, automation tools, AI-powered tools and assistants, membership communities, website and funnel building, and coaching and consulting business support services.
Services vary by brand. Current service tiers include:
We reserve the right to modify, enhance, restrict, discontinue, or adjust any features, tools, or elements of the Services at any time without prior notice.
Your subscription to any Services is not contingent upon the delivery of any future features, upgrades, or modifications, nor does it guarantee the continuation of any specific Service beyond the current term of your subscription.
All services and features provided through the Platform are offered on an "as-is" and "as-available" basis without warranties of any kind, except as expressly provided otherwise in this Agreement.
The Altitude Pulse iOS app and Altitude Pulse Android app (the "Mobile Apps") are distributed through the Apple App Store and the Google Play Store respectively. The Mobile Apps are free to download.
The Mobile Apps include a free tier with access to limited content. Paid features (including the full daily Pulse arc, gamification progression, and CoPilot access) are unlocked through a subscription purchased on the web at altitudepulse.app or goaltitude.club.
The Mobile Apps do not offer in-app purchases. All paid subscriptions are sold and billed exclusively through web checkout, processed by Stripe, and managed under your account at altitudepulse.app or goaltitude.club. The Mobile Apps do not promote, advertise, or link to external payment in a manner intended to circumvent the Apple App Store or Google Play Store rules.
You can cancel a paid subscription at any time from your account on the web. Because subscriptions are not sold through the Apple App Store or Google Play Store, Apple and Google are not involved in cancellation or refund of those subscriptions. Refunds, where granted at our sole discretion, are processed by Elative Solutions OÜ via Stripe.
We may release updates to the Mobile Apps from time to time. Updates may add, modify, or remove features and may be required to continue using the Mobile Apps. Updates are distributed through the Apple App Store and Google Play Store and are subject to those stores' terms.
The Mobile Apps may request permissions including notifications. You can grant or revoke permissions at any time in your device settings. Some features may not work without specific permissions.
You can permanently delete your account at any time from within the Altitude Pulse mobile app: Settings → Delete my account. Account deletion is immediate and includes all profile data, daily reflections, gamification state, and session history. CRM contact records may be retained for legal and compliance reasons in accordance with our Privacy Policy. To request deletion of CRM records in addition to the app account, email [email protected].
This section applies if you obtained the Altitude Pulse iOS app from the Apple App Store. By downloading or using the iOS app, you also agree to the following terms required by Apple Inc. ("Apple"), which are in addition to and form part of these Terms.
You acknowledge that these Terms are between you and Elative Solutions OÜ and not with Apple. Apple is not responsible for the iOS app or the content of the iOS app. Elative Solutions OÜ, not Apple, is solely responsible for the iOS app.
The licence granted to you for the iOS app is limited to a non-transferable licence to use the iOS app on any Apple-branded products that you own or control and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions.
Elative Solutions OÜ is solely responsible for providing any maintenance and support services with respect to the iOS app. Apple has no obligation to furnish maintenance or support services in relation to the iOS app.
Elative Solutions OÜ is solely responsible for any product warranties for the iOS app, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the iOS app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the iOS app to you (where applicable). To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the iOS app, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be the sole responsibility of Elative Solutions OÜ.
Elative Solutions OÜ, not Apple, is responsible for addressing any claims by you or any third party relating to the iOS app or your possession or use of the iOS app, including but not limited to: (i) product liability claims; (ii) any claim that the iOS app fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.
In the event of any third-party claim that the iOS app or your possession and use of the iOS app infringes that third party's intellectual property rights, Elative Solutions OÜ, not Apple, will be solely responsible for the investigation, defence, settlement, and discharge of any such intellectual property infringement claim.
You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
The developer of the iOS app is Elative Solutions OÜ, Ahtri tn 12, Kesklinna linnaosa, Harju maakond, 10151 Tallinn, Estonia. Contact: [email protected].
You must comply with applicable third-party terms of agreement when using the iOS app.
You acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms as they relate to your licence of the iOS app, and that, upon your acceptance of the Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce the Terms against you as a third-party beneficiary.
This section applies if you obtained the Altitude Pulse Android app from the Google Play Store. By downloading or using the Android app, you also agree to the Google Play Terms of Service and acknowledge that the Android app is licensed (not sold) to you for personal, non-commercial use under these Terms. Elative Solutions OÜ, not Google, is solely responsible for the Android app and any claims relating to it.
The Platform, including its entire contents, design, structure, software, trademarks, logos, text, graphics, videos, databases, and functionality (collectively "Platform Content"), is the sole property of Elative Solutions OÜ or its licensors and is protected by international copyright, trademark, and intellectual property laws.
Unauthorised use, reproduction, copying, distribution, sale, licensing, publication, or modification of Platform Content without prior written permission from Elative Solutions OÜ is strictly prohibited. The CoachSuite Pro, Altitude Club, and Altitude Pulse brand names, logos, and associated branding elements are trademarks and service marks of Elative Solutions OÜ.
If you believe your intellectual property rights have been infringed upon by any content on the Platform, please notify us at [email protected].
Elative Solutions OÜ grants you a personal, royalty-free, non-assignable, revocable, and non-exclusive licence to access and use the Platform Content while using the Platform. Any other use, including reproduction, modification, distribution, or republication of Platform Content without prior permission, is strictly prohibited.
You agree that you will not:
In connection with your use of the Platform or Services, you agree that:
The Platform may include communications features such as SMS, email, push notifications, and voice capabilities. You agree that:
The Platform includes AI-powered features such as the Altitude AI CoPilot, AI-assisted content recommendations, AI-driven outbound communications, and other automated tools.
For more information on how we process data through AI tools, see the AI section of our Privacy Policy.
If you choose to purchase one or more Services provided through the Platform, you agree to pay all fees associated with the Services. Fees vary by brand, product, and subscription tier. All fees are stated at the point of purchase. Fees may change from time to time.
All fees are exclusive of any applicable communications service or telecommunications provider fees. You will pay all such charges as a separate line item.
Charges incurred through your purchase or use of the Services will be billed to the payment method on file. If you subscribe to a recurring Service, charges will be billed in advance of the Service period. You agree to provide accurate and complete billing information and to update us with any changes within 10 days. All paid subscriptions are processed by Stripe via web checkout. Apple and Google are not involved in billing for subscriptions.
You are exclusively responsible for all taxes and governmental assessments associated with your use of the Platform. Elative Solutions OÜ may collect taxes from you as part of the fees as it deems appropriate, and all determinations regarding applicable taxes are final.
If your payment method is declined, we may suspend or terminate performance of Services and require you to pay any overdue amounts by other means acceptable to us. In the event legal action is necessary to recover balances due, you agree to reimburse us for all expenses incurred, including attorney fees.
You must notify us in writing within 60 days of the billing date for any charges you wish to dispute. You must pay all invoiced charges while a dispute is pending or you waive the right to pursue the dispute.
All fees charged by Elative Solutions OÜ across all brands and products are strictly non-refundable. This applies to all subscription tiers across CoachSuite Pro, Altitude Club, Altitude Pulse, the Altitude Lift Lounge, and any other product or service operated by Elative Solutions OÜ, without exception.
There is no money-back guarantee associated with any product or service on the Platform. If you sign up for a Service but do not access or use it, you remain responsible for all fees during the term of your subscription. Elative Solutions OÜ does not provide fee refunds or credits for partially used or unused subscriptions under any circumstances.
We reserve the right to issue a credit or refund solely at our own discretion in exceptional circumstances. Any such decision in one instance creates no obligation to issue the same in any future instance.
Where we offer a free trial (including the 7-day Altitude Pulse free trial), the trial period begins immediately upon registration and continues for the period indicated at the time of sign-up. Free trials are only available to new subscribers who have not previously benefited from a trial period on the same product.
If you do not wish to continue after your free trial, you must cancel before the trial period ends through your account on the web at altitudepulse.app or goaltitude.club, or by emailing [email protected]. If you do not cancel before the trial period ends, your subscription will automatically continue and the payment method provided at enrolment will be charged the applicable monthly fee. Elative Solutions OÜ may change subscription rates at any time and will notify you by email if rates change after you subscribe.
The Altitude Pulse free trial is offered exclusively through web checkout processed by Stripe. The Apple App Store and Google Play Store do not host, bill, or manage the free trial or any subsequent subscription. Cancellation, refund, and billing of the free trial are handled by Elative Solutions OÜ, not by Apple or Google.
CoachSuite Pro and Altitude Club operate on GoHighLevel as their underlying CRM and platform infrastructure. GoHighLevel is a third-party software-as-a-service provider. By subscribing to CoachSuite Pro or Altitude Club, you acknowledge and accept that your platform data, including contact records, automation configurations, funnels, and communication logs, is stored and processed within GoHighLevel's infrastructure.
GoHighLevel operates servers in the United States. Data transfers are governed by Standard Contractual Clauses under GDPR. You are responsible for ensuring your use of the platform and your client data management complies with applicable data protection laws in your jurisdiction.
You are not permitted to resell, sublicense, distribute, or otherwise offer access to any Elative Solutions OÜ services or platforms to third parties without prior written authorisation.
You may not customise, rebrand, or offer our platform or services under your own name or any other brand without our express written permission. Unauthorised attempts to resell or distribute our services will result in immediate account suspension without refund.
You are prohibited from creating accounts, sub-accounts, or access credentials for third parties, including clients, employees, or associates, unless explicitly authorised by Elative Solutions OÜ in writing.
You may not transfer, lease, assign, or sell your account or any part of the Services to any third party. Unauthorised sharing of login credentials may result in immediate account suspension.
Your excessive data use may cause the Service to be slow or unavailable. We have no liability for the effect that your excessive data use may have on Service performance. We may suspend or terminate your use, or reduce your data allowance, with or without advance notice, if we determine at our sole discretion that your usage is excessive, abusive, or negatively affecting the Services.
We may offer onboarding, training, and platform guidance to assist you in using the Services. All training and onboarding materials are provided on an "as-is" basis with no warranty.
Training is provided for informational purposes only and does not guarantee any specific outcome. You are solely responsible for how you adopt any strategies, recommendations, or workflows provided through training. Elative Solutions OÜ is not liable for any decisions, losses, or outcomes resulting from the application of training content.
We have no responsibility or liability for the deletion or failure to store any content maintained or transmitted through the Platform. We reserve the right to remove or terminate accounts that have not paid a subscription fee, that remain inactive for longer than one year, or that have violated one or more terms of this Agreement.
If you discontinue using our Services or migrate to another platform, Elative Solutions OÜ is not obligated to transfer, export, or provide a snapshot of your account, data, automations, or configurations to another platform.
You are responsible for exporting or backing up any necessary data before terminating your account. Elative Solutions OÜ does not provide direct support for migrating workflows or platform setups to external services.
Upon termination of your account, your data may be retained for a limited time in accordance with our Privacy Policy, after which it will be permanently deleted.
To access portions of the Platform or to register for the Services, you will be required to provide registration details and other information. All information you provide must be complete, current, and accurate. You consent to all actions Elative Solutions OÜ takes with respect to your information consistent with our Privacy Policy.
You are responsible for maintaining the confidentiality of your username and password. You are responsible for all uses of your account and login credentials, whether or not authorised by you. You agree to notify us immediately of any unauthorised access to your account or any other breach of security. User accounts are non-transferable.
You own and retain all ownership rights to content you upload or submit to the Platform, including reflections, journal notes, and CoPilot prompt responses you write inside the Mobile Apps. You grant Elative Solutions OÜ the right to use your content as necessary to provide the Services to you, to improve the Platform, and for other legitimate business purposes, subject to our obligation to maintain confidentiality and our commitments under our Privacy Policy.
You are responsible for any content you submit or contribute, including its legality, reliability, accuracy, and appropriateness. You agree that content you post will not:
You retain all ownership rights to your data and content uploaded to the Service. If you are using the Services on behalf of another party, you represent and warrant that you have all necessary rights and permissions to do so.
By submitting an idea, suggestion, or feature request to Elative Solutions OÜ, you grant us a perpetual, irrevocable, non-exclusive, royalty-free licence to use, develop, or discard that idea without restriction, payment, or obligation to you.
If you believe that your work has been copied in a way that constitutes copyright infringement, notify us at [email protected] with the subject line DMCA Takedown Request. Your notification must include:
Our designated copyright agent: Elative Solutions OÜ, Ahtri tn 12, Kesklinna linnaosa, Harju maakond, 10151 Tallinn, Estonia.
The Platform may include content provided by third parties. All statements and opinions expressed by third parties are solely the responsibility of the person or entity providing those materials and do not necessarily reflect the position of Elative Solutions OÜ.
The Platform may provide links to external websites for the convenience of users. The inclusion of an external link does not constitute support or endorsement of any kind. We are not responsible for the content, function, or any loss or damage arising from your use of third-party websites.
THE PLATFORM AND THE SERVICES OFFERED THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE EXTENT PERMITTED UNDER APPLICABLE EU AND INTERNATIONAL LAWS.
WE MAKE NO WARRANTY THAT: (a) THE PLATFORM OR SERVICES WILL MEET YOUR REQUIREMENTS; (b) THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (c) RESULTS OBTAINED FROM USE OF THE SERVICES WILL BE EFFECTIVE, ACCURATE, OR RELIABLE; (d) THE QUALITY OF ANY SERVICES PURCHASED WILL MEET YOUR EXPECTATIONS OR BE FREE FROM MISTAKES, ERRORS, OR DEFECTS.
WE RESERVE THE RIGHT TO MODIFY OR DISCONTINUE THE PLATFORM, INCLUDING ANY SERVICES OR FEATURES, AT ANY TIME WITH OR WITHOUT NOTICE. WE SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY SHOULD WE EXERCISE SUCH RIGHT.
Your exclusive remedy and our entire liability, if any, for any claims arising out of these Terms and your use of the Platform or Services shall be limited to the amount you paid us for Services during the three-month period immediately before the act giving rise to the liability.
IN NO EVENT SHALL ELATIVE SOLUTIONS OÜ BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION THOSE RESULTING FROM LOSS OF USE, DATA, OR PROFIT, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to defend, indemnify, and hold harmless Elative Solutions OÜ and its team against all demands, claims, actions, damages, liabilities, losses, fees, costs, or expenses (including reasonable attorney fees) directly or indirectly arising from: (a) your use of the Platform or Services; (b) any breach of these Terms by you, your employees, agents, or clients; (c) any negligence or misconduct by you, your employees, agents, or clients; (d) violations of applicable law; or (e) any disputes between you and your clients.
ANY CAUSE OF ACTION OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM MUST BE COMMENCED WITHIN THREE (3) MONTHS AFTER THE EVENT GIVING RISE TO THE ACTION OCCURRED, REGARDLESS OF WHEN YOU KNEW OR SHOULD HAVE KNOWN ABOUT IT. OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
You agree that a breach of these Terms will cause irreparable injury to Elative Solutions OÜ for which monetary damages would not be an adequate remedy. Elative Solutions OÜ shall be entitled to seek equitable relief, in addition to any other remedies available at law, without having to post a bond or other security.
No waiver by Elative Solutions OÜ of any term or condition shall be deemed a continuing waiver of such term or condition or a waiver of any other term or condition. If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be limited to the minimum extent necessary so that the remaining provisions continue in full force and effect.
These Terms and our Privacy Policy constitute the sole and entire agreement between you and Elative Solutions OÜ with respect to the Platform and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral. These Terms may not be altered, supplemented, or amended by the use of any other document unless expressly agreed to in writing by Elative Solutions OÜ.
These Terms remain in full force and effect while you use the Platform or subscribe to any Services. Provisions that by their nature are intended to survive termination will remain binding, including but not limited to Sections 6, 11, 16, 19, 20, and 23 to 32.
Elative Solutions OÜ may, at its sole discretion, suspend or terminate your access to the Platform for any reason, with or without notice, without liability to you or any third party. Any suspected fraudulent, abusive, or illegal activity may be grounds for immediate termination and referral to appropriate authorities.
Upon termination, your right to use the Services will immediately cease. We shall not be liable to you or any third party for any claims arising from termination or suspension.
You can cancel a paid subscription at any time from your account on the web at altitudepulse.app or goaltitude.club. For Mobile App account deletion, see section 3(f). For other Service cancellations, written notice should be sent to [email protected] at least 30 days before your next billing date.
The laws of Estonia and the European Union shall govern these Terms and any disputes under them, without giving effect to any principles of conflicts of laws.
Any controversy or claim arising out of or relating to these Terms shall be exclusively settled by arbitration administered by the Arbitration Court of the Estonian Chamber of Commerce and Industry in accordance with its rules. The arbitration proceedings shall be held in Tallinn, Estonia. Any arbitration award may be entered in a court of competent jurisdiction.
All claims and disputes must be arbitrated or litigated on an individual basis. Claims of more than one customer or user cannot be arbitrated or litigated jointly or consolidated with those of any other customer or user.
Elative Solutions OÜ does not operate a bug bounty programme and does not pay bug bounties. Any third-party access to the Platform or any Elative Solutions OÜ systems or networks, including network penetration testing or security assessment, is strictly prohibited except as expressly permitted in writing.
When you provide access to the Platform to any other parties, including your clients, you must implement and enforce your own Privacy Policy that provides a level of protection at least equal to that provided to you by Elative Solutions OÜ. You must obtain affirmative consent from your clients that they agree to be bound by your Privacy Policy.
Although the Platform may be accessible worldwide, we make no representation that materials on the Platform are appropriate or available for use in all locations. Those who access the Platform from outside the European Union do so on their own initiative and at their own risk and are responsible for compliance with local laws in their jurisdiction.
We shall be excused from liability for non-delivery or delay in delivery of Services arising from any event beyond our reasonable control, whether or not foreseeable, including but not limited to labour disturbances, war, fire, accident, adverse weather, inability to secure transportation, governmental acts or regulations, and other causes beyond our reasonable control.
All notices to Elative Solutions OÜ must be submitted in writing via email to [email protected]. You agree to allow us to submit notices to you through the email address you provided at registration. Notices are effective on receipt.
For all enquiries, legal notices, cancellation requests, or complaints relating to these Terms, contact us at:
Elative Solutions OÜ
Ahtri tn 12, Kesklinna linnaosa
Harju maakond, 10151 Tallinn
Estonia, EU
Email: [email protected]
Elative Solutions OÜ will never send you an email requesting confidential information such as passwords or account numbers. If you receive such an email purportedly from us, do not respond and notify us at [email protected] immediately.